Residential Supervisor – Job Description

Department: Programs

Reports To: Residential Director     

FLSA Status: Non-Exempt

Summary:  Supervises services provided ot people living in residential homes by performing the following duties either directly or indirectly. Residential Supervisors work a minimum of 25 payable hours per week in their assigned homes. Overnight asleep time not counted toward this 25 hours.

Essential Duties and Responsibilities include the following. Other duties may be assigned. Directly supervises the staff in the assigned residence and provides 25 hours per week of paid coverage.

  • Ensures overtime is minimalized by appropriately scheduling staff.
  • Personally handles staffing call outs, emergencies and other staffing needs.
  • Ensures appropriate staffing ratios are available at all times and staff are appropriately trained.
  • Chaperones people to medical, therapy, dental, lab, hospital and other health-related appointments and submits completed documentation.
  • Ensures appropriate and adequate supply of medication is available at all times.
  • Reviews MARS and TARS and reports any concerns to the delegating RN immediately.
  • Ensures double counting of controlled medications occur per MTTP regulations.
  • Interacts positively with families, employers, delegating RN, other residential supervisors, management, neighbors, public etc.
  • Ensures that food and supplies are available, appropriate and adequate to meet the needs of the people in the home.
  • Regularly inspects interior and exterior of the physical structure and reports concerns regarding maintenance, repairs, furnishings, security, etc.
  • Assists in planning and ensuring appropriate staffing for recreational activities, dining, concerts, movies, shopping, trips, family visits etc.
  • Assists people to identify and positively resolve staffing issues, personal interactions, work concerns, social, spending, money concerns or other problems.
  • Ensures all staff properly complete documentation to record daily activities, incidents, behaviors, awake overnight, health concerns, meals, home maintenance concerns, vehicle problems, etc.
  • Ensures home is safe and all safety measures are in place.
  • Inspects vehicle for cleanliness, safety, tank half-full, appropriate usage, etc.
  • Escorts individuals on trips outside establishment for shopping or to obtain medical or dental services.
  • Plans meals to meet the dietary needs of each person.
  • Immediately notifies supervisor of anything that affects the health, safety and well-being of any person.


Supervisory Responsibilities:  Directly supervises employees assigned in residential homes. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraising performance, recommending rewards and disciplinary actions; addressing complaints and resolving problems.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED; six years of experience I related field with six months experience within the agency; must have completed all DDA required training. CAN certificate, some college credits and supervisory experience is preferred.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems involving several concrete variables in standardized situations.

Driver’s Licenses and Proof of Insurance: A valid driver’s license, with less than 4 points, and proof of insurance are required for this position.

Other Qualifications: This position requires reliable transportation, valid driver’s license, proof of insurance, criminal background check, pre-employment and random drug screening, annual TB rest and travel.

Certificates, Licenses, Registrations: None

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands or arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to bloodborne pathogens and communicable diseases. Employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.